Upgrading to newer versions

[Deleted User][Deleted User]
edited January 2004 in Monitoring Software v12 and lower

I purchased the product a month ago (Ver 4.3.x) and now you are on 4.4.x and my license key will not work when I download the newer version.

Is there a defined process for upgrading?

Comments

  • AdministratorAdministrator
    Dear Sir,



    I have you have a maintenance and support agreement then you can have a license key generated automatically from the HelpDesk.



    License keys are only valid for maintenance versions. So when upgrading to a major or minor new version you need a new license key.



    Our sales team is looking up your records and normally you should get a new license key within a couple of minutes.



    Regards,



    Forum Administrator
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