Error information is empty for SMS and Email Alerts

Hi All,

We are getting empty error information in our SMS and email alerts. May we know what needs to be enabled/configured to the Serverscheck checked Network Monitoring Software? We are using v16.4.0.

Our s-alerts service is running as per other forum discussions.

Here is the example notification.

Status of Temperature Rack 1 changed to WARNING at Mon Sep 28 09:41:25 2020.

Error:

Topic moved to correct category

Hi,

I have the same issue,

Status of Matapat 1F EE Room - Ext. Temp changed to WARNING at Wed Sep 30 17:05:40 2020.

Error:

Please help on this one. Thank you

Hi Admin,

May we have an update on this issue?

The error you guys are encountering does not happen on my end, and here i thought it is a possible bug with the latest update.

Software version I'm using is 16.4.4

I suggest you attach the logs here so people or the admin can examine what is happening with your software.

here is the link I found for creating those logs/debug mode
https://community.serverscheck.com/discussion/5279/email-alerts#latest

Thanks Pochollo.

I have upgraded my version to 16.4.7 but encountered the same issue.

Here is the output of web.txt

# Sat Oct 3 09:39:16 2020 Starting up web server
# version 16.4.7
#
#
# (c) Copyright 2003-2020 - MVL - Under License by ServersCheck BVBA
# serverscheck.com
#
#
#
# Sat Oct 3 09:39:16 2020 Application Path: C:\Program Files (x86)\ServersCheck_Monitoring\/
# Sat Oct 3 09:39:16 2020 DB Ver 5
# Sat Oct 3 09:39:16 2020
# Sat Oct 3 09:39:16 2020 License verification
# Sat Oct 3 09:39:16 2020 System ID:
# Sat Oct 3 09:39:16 2020 License key:
# Sat Oct 3 09:39:16 2020 activation key:
# Sat Oct 3 09:39:16 2020 Version build date:1598553599
# Sat Oct 3 09:39:16 2020 License is OK
# Sat Oct 3 09:39:16 2020 Env:C:\WINDOWS
# Sat Oct 3 09:39:16 2020 Enabling HTTP Server
# Sat Oct 3 09:39:16 2020 Configuration server ready, serving on port "1272"...

Here is the output of alert.txt

C:\Program Files (x86)\ServersCheck_Monitoring>s-alerts.exe>alerts.txt
Net::SMTP>>> Net::SMTP(3.07)
Net::SMTP>>> Net::Cmd(3.07)
Net::SMTP>>> Exporter(5.72)
Net::SMTP>>> IO::Socket::IP(0.39)
Net::SMTP>>> IO::Socket(1.38)
Net::SMTP>>> IO::Handle(1.35)
Net::SMTP=GLOB(0xc194ddc)<<< 220 Mail Microsoft ESMTP MAIL Service, Version: 8.5.9600.16384 ready at Sat, 3 Oct 2020 09:52:45 +0800
Net::SMTP=GLOB(0xc194ddc)>>> EHLO serverscheck.com
Net::SMTP=GLOB(0xc194ddc)<<< 250-Mail Hello [SMTP Server IP Address]
Net::SMTP=GLOB(0xc194ddc)<<< 250-TURN
Net::SMTP=GLOB(0xc194ddc)<<< 250-SIZE 33554432
Net::SMTP=GLOB(0xc194ddc)<<< 250-ETRN
Net::SMTP=GLOB(0xc194ddc)<<< 250-PIPELINING
Net::SMTP=GLOB(0xc194ddc)<<< 250-DSN
Net::SMTP=GLOB(0xc194ddc)<<< 250-ENHANCEDSTATUSCODES
Net::SMTP=GLOB(0xc194ddc)<<< 250-8bitmime
Net::SMTP=GLOB(0xc194ddc)<<< 250-BINARYMIME
Net::SMTP=GLOB(0xc194ddc)<<< 250-CHUNKING
Net::SMTP=GLOB(0xc194ddc)<<< 250-VRFY
Net::SMTP=GLOB(0xc194ddc)<<< 250 OK
Net::SMTP=GLOB(0xc194ddc)>>> MAIL FROM:
Net::SMTP=GLOB(0xc194ddc)<<< 250 2.1.0 email....Sender OK
Net::SMTP=GLOB(0xc194ddc)>>> RCPT TO:
Net::SMTP=GLOB(0xc194ddc)<<< 250 2.1.5 email
Net::SMTP=GLOB(0xc194ddc)>>> DATA
Net::SMTP=GLOB(0xc194ddc)<<< 354 Start mail input; end with <CRLF>.
Net::SMTP=GLOB(0xc194ddc)>>> To: email
Net::SMTP=GLOB(0xc194ddc)>>> From: email
Net::SMTP=GLOB(0xc194ddc)>>> X-Priority: 1
Net::SMTP=GLOB(0xc194ddc)>>> Priority: Urgent
Net::SMTP=GLOB(0xc194ddc)>>> Subject: Alert - Temperature Rack 01 is WARNING
Net::SMTP=GLOB(0xc194ddc)>>> Status of Temperature Rack 01 changed to WARNING at Sat Oct 3 09:52:59 2020.
Net::SMTP=GLOB(0xc194ddc)>>>
Net::SMTP=GLOB(0xc194ddc)>>> Error:
Net::SMTP=GLOB(0xc194ddc)>>> .
Net::SMTP=GLOB(0xc194ddc)<<< 250 2.6.0 <MAIL> Queued mail for delivery
Net::SMTP=GLOB(0xc194ddc)>>> QUIT
Net::SMTP=GLOB(0xc194ddc)<<< 221 2.0.0 Mail Service closing transmission channel
Net::SMTP=GLOB(0xc197dc4)<<< 220 Mail Microsoft ESMTP MAIL Service, Version: 8.5.9600.16384 ready at Sat, 3 Oct 2020 09:54:46 +0800
Net::SMTP=GLOB(0xc197dc4)>>> EHLO serverscheck.com
Net::SMTP=GLOB(0xc197dc4)<<< 250-Mailt Hello [SMTP Server IP Address]
Net::SMTP=GLOB(0xc197dc4)<<< 250-TURN
Net::SMTP=GLOB(0xc197dc4)<<< 250-SIZE 33554432
Net::SMTP=GLOB(0xc197dc4)<<< 250-ETRN
Net::SMTP=GLOB(0xc197dc4)<<< 250-PIPELINING
Net::SMTP=GLOB(0xc197dc4)<<< 250-DSN
Net::SMTP=GLOB(0xc197dc4)<<< 250-ENHANCEDSTATUSCODES
Net::SMTP=GLOB(0xc197dc4)<<< 250-8bitmime
Net::SMTP=GLOB(0xc197dc4)<<< 250-BINARYMIME
Net::SMTP=GLOB(0xc197dc4)<<< 250-CHUNKING
Net::SMTP=GLOB(0xc197dc4)<<< 250-VRFY
Net::SMTP=GLOB(0xc197dc4)<<< 250 OK
Net::SMTP=GLOB(0xc197dc4)>>> MAIL FROM:
Net::SMTP=GLOB(0xc197dc4)<<< 250 2.1.0 email....Sender OK
Net::SMTP=GLOB(0xc197dc4)>>> RCPT TO:
Net::SMTP=GLOB(0xc197dc4)<<< 250 2.1.5 email
Net::SMTP=GLOB(0xc197dc4)>>> DATA
Net::SMTP=GLOB(0xc197dc4)<<< 354 Start mail input; end with <CRLF>.
Net::SMTP=GLOB(0xc197dc4)>>> To: email
Net::SMTP=GLOB(0xc197dc4)>>> From: email
Net::SMTP=GLOB(0xc197dc4)>>> X-Priority: 1
Net::SMTP=GLOB(0xc197dc4)>>> Priority: Urgent
Net::SMTP=GLOB(0xc197dc4)>>> Subject: Alert - Temperature Rack 01 is OK
Net::SMTP=GLOB(0xc197dc4)>>> Status of Temperature Rack 01 changed to OK at Sat Oct 3 09:55:00 2020.
Net::SMTP=GLOB(0xc197dc4)>>>
Net::SMTP=GLOB(0xc197dc4)>>> Recovered from last error:
Net::SMTP=GLOB(0xc197dc4)>>> .
Net::SMTP=GLOB(0xc197dc4)<<< 250 2.6.0 <MAIL> Queued mail for delivery
Net::SMTP=GLOB(0xc197dc4)>>> QUIT
Net::SMTP=GLOB(0xc197dc4)<<< 221 2.0.0 Mail Service closing transmission channel

RackSensor

Thank you for your feedback, We will forward this over to our technical team for review.

Hi Admin,

Any update on this issue?

RackSensor

Can you provide information how your software is set up what email configuration / SMTP settings you are using.. as our tech team told us this is a possible issue with the email provider.. as they have tested to work on Gmail and our free mail server along with internal mail (provided network is configured correctly) .. this is so they can replicate what you have as this issue does not happen to everyone

We are using SMTP as the Mail Server, I can confirm Serverscheck is sending the email properly to the SMTP servers.

We had some multiple alerts recently and we noticed that one of the alert for our Rack 20 have the error info.

Here are the example of the alerts:

Without Error info:

Status of Temperature Rack 20 changed to WARNING at Tue Oct 13 10:21:03 2020.

Error:

With Error info:

Status of Temperature Rack 20 changed to WARNING at Tue Oct 13 10:19:26 2020.

Error: 36.56 (returned value) > 36 OR 36.56 (returned value)

Is there any service we need to look at further?

RackSensor

Does the error happen to you on every alert? or only on specific alerts?
Our team is now trying to replicate what is happening to your software.

The issue is intermittent. From the observation, majority of the alerts will have no error value. There is no specific alert that is causing this issue.

How often does this happen?

Release 16.4.8 addresses an issue where the alert reason for Warning alerts would not be shown

OhMySensor - this happens most of the time when we have temperature alert.

Administrator - will update our version to the latest and test out.

Thanks.