New License Key

If we upgraded to Monitory Software v.15.0.0 and have free updates until January, do we have to purchase a new license key or do we get a new key for free?

Hello, with my appliance that I had purchased last year, as long as you are still covered with 1 year free upgrade then you can upgrade your software to latest one without purchasing new license key.
By the way what software version do you currently use? was it v14?

I went from 12 to 15. I think when you go from 12 to 15 you need a new license key, but I don't have the option to request one.

I think new license key will only work for the latest software release.
For v12 software you can't update it to v15 since they have different structure.

If you have free upgrades until January, then you can generate a new license key from your myServersCheck page or contact us ([email protected]) for a new key. Provide your original order number.