Upgrade of Monitoring Software on new monitoring appliance

Hi,
We have recently purchased a monitoring software upgrade license and replaced the monitoring appliance. Anyone with a step by step guide to do the upgrade successfully?
Regards,
Mnyalu

Hi,
The purchase was under RMA..any luck?
Regards,
Garlus Nyenza.

Have you tried clicking the upgrade.exe on the software directory?

Strelizia,
Can you help with the screenshot with upgrade.exe?